FAQs

FAQs

Frequently Asked Questions

We’ve gathered some of the most common questions to help make your FurniUrban experience smooth and worry‑free. If you don’t see your question here, our 24/7 live chat is always available, and you can email us anytime at info@trendystrollo.com.

Where do you ship?

We currently ship to the United States, Canada, Australia, and Europe.

How long does shipping take?

Estimated delivery times are:

  • United States: 5–12 business days

  • Canada: 5–12 business days

  • Australia: 5–12 business days

  • Europe: 7–12 business days

Please note that delivery times may vary slightly due to customs processing, carrier delays, or peak seasons.

How long does it take to process my order?

All orders are processed within 24 hours (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

Can I cancel or change my order?

Yes — orders can be cancelled or changed within 24 hours of purchase.

To request a cancellation or change, please email us at info@trendystrollo.com with your order number as soon as possible.

Once an order has entered processing or has been shipped, it can no longer be cancelled or changed.

Do you offer returns or refunds?

Yes! We proudly offer a 90‑day money‑back guarantee.

If you’re not completely happy with your purchase, you may return it within 90 days of delivery for a full refund.

How do I start a return?

Simply email us at info@trendystrollo.com with your order number and reason for return. Our support team will guide you through the return process step by step.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

When will I receive my refund?

Once we receive and inspect your returned item, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

What if my item arrives damaged or incorrect?

We’re very sorry if that happens. Please contact us immediately at info@trendystrollo.com with your order number and photos of the issue, and we’ll make it right as quickly as possible.

How can I contact FurniUrban?

We’re always happy to help and aim to respond as quickly as possible during business hours.

Thank you for choosing Trendy Strollo — we’re here to help you create a space you love.